IT Technical Services Coach
Company: Johnsonville, LLC
Location: Sheboygan Falls
Posted on: May 9, 2024
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Job Description:
As a member of our information technology (IT) team, you ll
apply cutting-edge resources to help Johnsonville become even more
productive and efficient, reduce costs and improve our capacity and
profitability. You ll use and continually develop both your
technical expertise and business acumen to maintain Johnsonville s
innovative industry leadership.--Johnsonville, LLCIT Technical
Services Coach--Position Overview:The IT Technical Services Coach
will lead a team of members integral in supporting the ongoing
successful interaction with hardware and software technology. This
position will leverage the analytical, communication, and
interpersonal skills to focus the team s effort on ensuring
efficiency and productivity for the membership. As a leader within
the broader IT Team in a coaching capacity, the individual must
interact with IT business partners, Service Desk technicians, and
other IT business leadership to translate and operationalize needs
that are solved through the technology deployed. Successs in this
role means remaining budget conscientious, ensuring effective use
of resources, exercising technical and management experience and
thinking quickly in pressure situations, and exercising your
knowledge of where to look for answers.--Responsibilities:Direct
daily operations of team, analyzing workflow, establishing
priorities, developing standards and setting deadlinesManage vendor
relationshipsLead and manage the asset lifecycle processOversee the
negotiation and procurement of hardware and servicesLead weekly
team meetings with peers in global regionsWork in conjunction with
other IT Coaches on improving the quality of support
servicesOngoing management of processes and procedures to improve
the quality of services performedAssist in operational-level
troubleshooting activity and root cause analysisProvide coaching &
direction for team members, connecting with growth
opportunitiesManage team budget process (corporate credit card,
training, travel, etc.)--Education:Associate s degree in
Information Systems or Computer Science preferred, or equivalent
related work experience--Experience:5+ years of professional work
experience in information systems required, preferably in a
technical support roleExperience with coaching/leading/managing a
team and reinforcing cooperative behaviorExcellent communication
and customer relation skills Depth of experience with ITIL and best
practices Working knowledge of end user devices hardware laptop,
desktops, printers, VMs (Virtual Machines) Knowledge of Microsoft
365 Applications Office, email, AD, Azure, IntuneFamiliarity with
telecommunications, firewalls, VPN, routers and switches Call
center knowledge and experience (call flow) Comfortable working in
fast paced, deadline driven environment where priorities change
frequentlyExperience working with outside vendors and
contractorsExperience in the creation and maintenance of technical
documentation, policy, procedures and processesOrganized, accurate
and detailed, yet flexible; able to prioritize
workload--Skills:Monitoring/Assessing performance of self, other
individuals, or organizations to make improvements or take
corrective action.Computer science concepts and a comprehensive
understanding of various operating systems, networking, systems
analysis procedures and techniques, computer hardware, and a
variety of software applications.Strong Customer Service, Time
Management, Documentation, and Organizational Skills.Proven track
record as a team player.Coordinate multiple activities
simultaneously and respond effectively to a wide range of business
technology needs.Research and access software updates, drivers,
knowledge bases, and other internet/intranet resources to aid in
problem resolution. --Other:Willingness to work hours outside of
normal hours as neededAbility to travel 20%On-call rotation (7x24)
with other team members--Location: Global Headquarters, Sheboygan
Falls, WI(Our office is about an hour north of Milwaukee)--Coach:
IT Director, Infrastructure, Operations & End-User Compute--Member
Status: Full Time, Salaried--Reason for Opening:
Restructure--Benefits: Members have potential for a monthly bonus,
401k with a company match and profit sharing. Members also have
access to terrific benefits including affordable medical, dental
and vision coverage;flexible spending accounts; disability and life
insurance; and fertility and adoption assistance. Johnsonville also
offers competitive paid time off, including paid parental time off,
as well as access to the 24/7 onsite fitness center, onsite medical
clinic and tuition reimbursement!--About our CompanySince 1945, our
family-owned band of sausage-makers has invented better ways to
make, eat and prepare crave-able sausage. Today, we are 3,000
Members strong. We sell our famous sausage in all 50 United States
and more than 40 countries. We have a culture built on the idea
that if we make developing your talents our top priority, great
business results will follow naturally. We call it The Johnsonville
Way. It has been our secret sauce for decades, and we hope you get
to experience it for yourself!--How to Apply: --External candidates
apply at careers.johnsonville.com --Applicants must be authorized
to work in the US without requiring sponsorship now or in the
future.----We value the diversity of our workforce and we embrace
the principles of Equal Opportunity Employment.
M/F/Vet/DisabilityJohnsonville values the service Veterans and
their family members have given to our country. We support the
hiring of returning service members and military spouses.
Keywords: Johnsonville, LLC, West Allis , IT Technical Services Coach, IT / Software / Systems , Sheboygan Falls, Wisconsin
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