Enterprise Account Manager

Company: Summit
Location: Chicago
Posted on: April 3, 2026

Job Description:

What You’ll Do: Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts Own renewal strategy and execution, ensuring retention and long-term account stability Partner with internal teams to align solutions with customer needs and priorities Monitor account health, usage trends, and risk signals to proactively address churn and contraction Maintain accurate forecasting and pipeline visibility for expansion opportunities What You’ll Deliver: Strong net revenue retention and growth across your portfolio Expansion of recurring revenue through upgrades, add-ons, and new services High customer satisfaction and long-term account stability Clear account plans with visibility into risks, opportunities, and next steps Consistent achievement of retention and growth targets You’ll Thrive in This Role If You: Are comfortable owning long-term customer relationships and revenue outcomes Are motivated by performance tied to both retention and expansion of revenue Take a proactive, structured approach to account planning and growth Can identify expansion opportunities and confidently position additional solutions Balance strong relationship management with a focus on revenue outcomes Stay organized and disciplined across multiple accounts and priorities Bonus Points: Experience in account management within infrastructure, cloud, or managed services Strong understanding of recurring revenue models Experience driving expansion within existing customer bases Ability to navigate technical conversations and solution positioning The way you approach the work in this role matters. At Summit, our core values show up in how we make decisions, work together, and support our customers. We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it. Our core values: Empower our people Constant elevation Customer first Focus on outcomes Embrace curiosity Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a quick look at some of what's included. Your recruiter will walk you through all the details, and a few extras we didn't list here. Flexible Time Off (yes, really) Health, Dental, and Vision Insurance — with HSA/HRA options 401(k) with 4% employer match Life Insurance and Short and Long-Term Disability coverage Free employee colocation and cloud account A fun, casual work environment where you can be yourself Compensation & Earnings Potential This role is designed for individuals who are motivated by both retaining and growing revenue within an existing customer base. Compensation includes a performance-based component tied to net revenue retention and account growth, rewarding both stability and expansion. With clear targets and accelerator opportunities tied to performance, strong account management and expansion efforts directly translate into increased earnings. This role includes a base salary within the range of $54,000 – $68,000, with a portion of total compensation driven by performance. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table, and where you want to grow. Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context. Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email hr@summithq.com.

Keywords: Summit, West Allis , Enterprise Account Manager, Accounting, Auditing , Chicago, Wisconsin