Hospitality & Service Trainer
Company: Marcus Theatres Corporation
Location: Milwaukee
Posted on: May 8, 2024
Job Description:
Description Marcus Theatres Position Description - Hospitality &
Service Trainer Broad Description of Duties: As a Hospitality &
Service Trainer, you will play a crucial role in ensuring our
associates deliver exceptional service to our guests. The ideal
candidate will have a strong background in serving within the
hospitality industry, outstanding communication skills, and a
passion for training and development. This role directly reports to
HR Director, Talent Development. Essential Functions/Job
Duties:Associates must be able to perform the essential functions
of the position with or without reasonable accommodation.
- Design, develop, and update service training programs, ensuring
they align with the organization's service model and guest
expectations;
- Create engaging and interactive training materials covering
menu knowledge, guest interaction, and order taking;
- Develop and implement training modules focused on upselling
strategies to increase revenue while providing value to
guests;
- Conduct (and/or create) comprehensive onboarding sessions for
new servers, food runners, and bartenders, introducing them to
Marcus' culture and service philosophy, as well as specific job
responsibilities;
- Provide hands-on training specific to individual theatre
layouts and amenities to familiarize new hires with the layout,
point of sale systems, and service processes;
- Facilitate training sessions to ensure
servers/bartenders/vending associates have a deep understanding of
the menu, including ingredients, preparation methods, and allergen
information;
- Facilitate training and service expectations that educate
servers/bartenders/vending associates on upselling techniques to
enhance the guest experience;
- Train servers, food runners, vending associates and bartenders
on customer service etiquette, including greeting guests, taking
orders, serving food and beverages, and handling customer inquiries
or concerns;
- Monitor and evaluate associate upselling skills through
role-play and real guest interactions;
- Foster teamwork and effective communication among servers,
kitchen staff, and other team members. *The above list reflects the
general details necessary to describe the principal and essential
functions of the position and shall not be construed as the only
duties that may be assigned for the position. Job Requirements:
- Proven experience as a server in a high-volume restaurant;
- Previous experience in training or mentoring associates within
the hospitality industry is preferred;
- Hospitality or Service Certification is preferred;
- In-depth knowledge of food and beverage industry best
practices;
- Ability to adapt training methods to accommodate different
learning styles.
- Detail-oriented with strong organizational and time-management
skills. Possess strong interpersonal, verbal, and written
communication skills; Experience with Excel, PowerPoint, and Canva
is preferred; Ability to travel to theatre locations up to 50% of
the time. Physical Requirements:Work is performed in office and
theatre environments. The noise level is usually moderate to high
with an occasional loud environment. While performing the duties of
this job, the employee is frequently required to sit, talk and/or
hear, and/or use hands to finger, handle, or touch objects, tools,
or controls. The employee is required to stand, and/or walk. The
employee must occasionally lift and/or move up to 35 lbs. Specific
vision abilities required by this job include close vision and the
ability to adjust focus. The mental and physical requirements
described here are representative of those that must be met by an
individual to successfully perform the essential functions of this
position. The work environment characteristics described here are
representative of those an individual encounters while performing
the essential functions of this position. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Education Required:
Bachelor's degree in a relevant field
of study or combination of experience and education equivalent
Marcus Theatres is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination in our
hiring and employment practices in accordance with all applicable
laws. Primary Location: Wisconsin-Milwaukee-Marcus Theatres General
AdmnWork Locations: Marcus Theatres General Admn 100 East Wisconsin
Avenue Suite 2000 Milwaukee 53202Job: F&B
ManagementOrganization: TheatresSchedule: Full-timeEmployee Status:
RegularJob Type: ExperiencedJob Level: Manager without Direct
ReportsJob Posting: May 6, 2024, 3:23:30 PM
Keywords: Marcus Theatres Corporation, West Allis , Hospitality & Service Trainer, Human Resources , Milwaukee, Wisconsin
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