Workers Compensation Unit Manager

Company: The Travelers Indemnity Company
Location: Downers Grove
Posted on: May 9, 2025

Job Description:

Who Are We?Taking care of our customers, our communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and collaboration. Imagine loving what you do and where you do it.Compensation OverviewThe annual base salary range for this position is a nationwide market range, reflecting a broad spectrum of salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Our comprehensive compensation package also includes performance-based cash incentives.Salary Range$101,300.00 - $167,000.00Target Openings1What Is the Opportunity?Under general direction and as part of the local management team, this role oversees product quality and performance for a team of Workers Compensation claim professionals. Responsibilities include guiding staff through management involvement and claim file reviews, serving as a field representative for the Home Office Workers Compensation product, and reinforcing the company's vision, strategies, and objectives. The role involves staff selection, leadership, mentoring, performance management, and development.What Will You Do?

• Attract, Retain and Develop Talent: Proactively recruit, onboard, manage performance, and develop staff. Implement retention strategies and recognize top performers.
• Provide Claim Services: Employ proper claim handling techniques to maintain brand integrity, ensure consistent service quality, and streamline processes. Develop and execute strategic file management plans and conduct quality reviews.
• Drive the Information Advantage: Leverage data and technology to identify opportunities and support business strategies.
• Achieve Optimal Solutions: Focus on resolution and process improvements to maximize cost-effectiveness and understand business drivers and trends.
• Partner for Mutual Success: Build effective relationships with colleagues, partners, customers, and regulatory agencies. Participate in meetings and visits as required. Maintain necessary insurance licenses and complete ongoing education.What Will Our Ideal Candidate Have?
  • Preferred: Bachelor's degree
  • Claim management experience preferred
  • Leadership qualities: drive results, lead change, execute strategy, attract talent, maximize performance, hold others accountable, foster a dynamic workplaceWhat is a Must Have?
    • High School Diploma or GED
    • Minimum of 3 years claim work experience in at least one line of businessWhat Is in It for You?
      • Health Insurance: Coverage from day one for employees and eligible family members.
      • Retirement: 401(k) match up to 5%, student loan repayment program, and a funded Pension Plan.
      • Paid Time Off: Minimum of 20 days annually plus nine holidays.
      • Wellness Program: Resources for physical and mental health, including counseling and health coaching.
      • Volunteer Encouragement: Matching Gift and Volunteer Rewards programs to support community involvement.Employment PracticesTravelers is an equal opportunity employer that values diversity and inclusivity. Specific legal considerations apply in Colorado regarding educational disclosures. For questions about physical requirements, contact us via email. We reserve the right to fill this position at a level above or below the posted level. For more about our benefits, visit .
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Keywords: The Travelers Indemnity Company, West Allis , Workers Compensation Unit Manager, Human Resources , Downers Grove, Wisconsin