Printing Technical Service Manager - Inks, Flexo & Gravure
Company: Talent Search PRO
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Position Summary: The Technical Service Manager leads the
technical interface between Flint Group and key customers in the
wide web flexographic and gravure printing segments. Specializing
in water based and solvent based inks and coatings, the TSM is
responsible for overseeing technical support activities, managing
customer relationships, and ensuring successful product
implementation and performance. This leadership role drives
technical excellence, supports business growth, and ensures high
customer satisfaction through expert service delivery and
collaboration with internal and external teams. Key
Responsibilities: 1. Manage and lead technical support for wide web
flexo and gravure customers, ensuring optimal use of Flint Group's
water and solvent based product lines. 2. Oversee on site
troubleshooting, ink optimization, and product performance
evaluations. 3. Coordinate and lead press trials, product
introductions, and technical audits at customer facilities. 4.
Collaborate with R&D, sales, manufacturing, and regulatory
teams to deliver tailored technical solutions that meet customer
needs. 5. Develop and implement technical service strategies that
support customer retention, growth, and innovation. 6. Build strong
relationships with key customer stakeholders, acting as the primary
technical point of contact. 7. Provide guidance and mentorship to
technical representatives or field service personnel, where
applicable. 8. Maintain detailed technical documentation, service
reports, and communication logs to support proactive issue
resolution and continuous improvement. 9. Ensure compliance with
safety, environmental, and regulatory standards, particularly
regarding solvent handling, emissions, and product stewardship.
Qualifications: · Education: Bachelor’s degree in Chemistry,
Printing Technology, Engineering, or a related technical field is
preferred. · Experience: · 5 years in a technical role supporting
wide web flexographic and/or gravure printing. · Proven experience
with water based and solvent based inks and coatings used in
flexible packaging. · Demonstrated ability to lead customer facing
technical engagements and manage technical projects independently.
· Strong knowledge of pressroom processes, ink/substrate
interactions, drying systems, and surface treatments. · Skilled in
color matching, print troubleshooting, and print defect analysis. ·
Effective communicator with excellent customer service and cross
functional collaboration skills. · Able to travel frequently (up to
70%) to customer sites, manufacturing plants, and regional
meetings. Preferred Skills: · Experience with color management
systems (e.g., X-Rite). · Understanding of lamination, coating, and
post print converting processes. · Familiarity with VOC compliance,
safety protocols, and system regulations.
Keywords: Talent Search PRO, West Allis , Printing Technical Service Manager - Inks, Flexo & Gravure, Manufacturing , Chicago, Wisconsin
