Director - Meetings and Incentives

Company: Fox World Travel Inc
Location: Oshkosh
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: As one of Wisconsin’s largest travel companie s, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages , flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work , a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family! Core Values At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership. Summary The purpose of this role is to lead the meetings and incentives operations team in their management of all meetings, incentives, and events in order to achieve both client and Fox World Travel (Fox) goals related to account growth, profitability, customer-service, preferred vendor programs, technology and industry best practices. This role is also responsible working in tandem with leadership to ensure effective analysis and development of inter-departmental initiatives to improve the overall success of the Fox Meetings and Incentives Team. A day in the life of a Director - Meetings and Incentives at Fox may include: Leadership of Meetings and Incentive Operations team – 70% Effectively managing Fox Meetings & Incentives (FMI) team providing direction and support related to the achievement of their goals and objectives. Managing the FMI team delivery of service and solutions to ensure they are consistent with expectations and developing standard operating processes. Continually developing the FMI team by conducting regular performance reviews and ongoing performance management. Mentoring FMI team in a consultative approach to introduce and sell value add products, services, programs, or customization, conveying applicable pricing and managing the delivery of solutions. Consulting and acting strategically; evaluating the internal and external business environment from a big-picture or future-focused perspective. Assisting the FMI team to achieve internal account service, retention, and growth goals and external client travel program objectives and requests. Elevating problems to senior management for assistance. Facilitating the involvement of Fox shared service departments, operations, or management to achieve client goals and satisfaction to maximize performance, efficiency, and productivity. Providing service feedback as necessary. Providing the FMI team with industry trends, changes, and best practices; drawing intuitive conclusions how industry dynamics will impact clients. Providing internal subject matter expertise and guidance on bids in collaboration with Business Travel team and/or Proposal team. Maintaining relationships with service providers – operational and commercial. Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Working in unison with Meetings & Incentives leadership to provide consistent and quality service to our clients by leading the team with similar vision and approach. Account Management – 20% Performing the role of Account Management to a small portfolio of key clients to service, retain, and grow their account. Providing thought leadership, strategic planning, and relationship management to include: Interacting with the client’s primary travel contact(s) keeping clients informed of trends and industry updates. Having regular client contact, through formal reviews and regular conversations, via both telephone and in-person meetings. Using data intuitively to understand the account’s travel practices; identifying opportunities to improve service and innovate the program. Building multi-level and multi-departmental relationships within the account; participating in client internal meetings when possible: credit card, expense reporting, travel policy, accounting reconciliation. Company Growth – 10% Participating in the sales process for new and existing business as requested. Participating and providing input in any new program/product development as requested. Conceiving, developing, and implementing new services as opportunities arise. Conducting, coordinating, or participating in client functions / activities (trade shows, seminars, conventions, etc.) as necessary. Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement. Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. Other duties, projects and alternate assignments as determined by business need. Requirements: Knowledge, Skills and/or Abilities This opportunity might be for you if you have: Bachelor’s degree in Business and Event Management, Hospitality, Marketing or related field (preferred). Prior leadership/management experience (required) with the ability to motivate, inspire and influence direct reports to perform at peak levels. Minimum five (5) years' experience of meeting or incentive management or equivalent combination of education and experience. Experience with Cvent (required). PSA and CRM experience (strongly preferred). CMP or similar designation (preferred). Effective time-management skills and ability to work in a deadline-driven environment, project management experience highly desired. Advanced working knowledge and proficiency in Microsoft Office applications, along with strong technical skills. Ability to communicate with confidence and create a credible impression to clients, both written and verbal (one-on-one, small groups, and to large audiences). Ability to develop strong trusting relationships in order to gain support and achieve results. Strong creative, strategic, analytical, organizational, and personal sales skills. Ability to drive efficiencies and new approaches to division to streamline processes and generate cost savings. Domestic and international group travel experience. Willingness and ability to travel domestically and internationally. Key Competencies You’ll love this job if you have: Change management skills with experience developing workable implementation plans; communicating changes effectively; building commitment and overcoming resistance; preparing and supporting those affected by change; monitoring transition and evaluating results. Ability to delegate work assignments, matching the responsibility to the person, giving authority to work independently, setting expectations and monitoring delegated activities and providing recognition for results. Leadership experience with the ability to exhibit confidence in self and others; inspiring and motivating others to perform well; effectively influencing actions and opinions of others; accepting feedback from others; giving appropriate recognition to others. Self-motivation; demonstrating initiative with a strong commitment to personal goals, objectives, and work ethic. Personal effectiveness/credibility. Customer-focus and are service-oriented. Communication proficiency – verbal and written; appropriate use of grammar. Information gathering and monitoring skills. Problem analysis and problems solving skills. Sound judgment and decision-making ability. Attention to detail and accuracy; highly organized. Strategically oriented; ability to collaborate. Effective budgeting and people management skills. Occasional to regular business travel both domestically and internationally, overnight stays are required. Travel = 25% of time. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time. While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus. The incumbent may occasionally be required to lift up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse and a keyboard. For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard. We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $85,000 and $90,000 annually, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process. Eligible positions may receive additional incentive or commission, as outlined in applicable program details. Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers. If you share in our passion for teamwork , our vision to have culture, engagement, and innovation at the heart of all our initiatives , we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers. Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today! Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work. Please review our Privacy Policy at https://www.foxworldtravel.com/privacy -policy/ to see how we protect and manage your submitted data.

Keywords: Fox World Travel Inc, West Allis , Director - Meetings and Incentives, Sales , Oshkosh, Wisconsin